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WhatsApp Business Platform

Engage360

Complete WhatsApp Business communication platform. Smart Inbox, Chatbot Flows, Campaign Manager, Contact Management — all from a single dashboard.

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10 Modules

Inbox • Chatbot • Campaigns • Contacts • Analytics

Real-Time
10
Modules
23+
Node Types
4
User Roles
24/7
Real-Time
What Engage360 Offers

10 Powerful Modules

Complete WhatsApp Business communication platform organized into 10 powerful modules. Click any category to explore its features in detail.

Smart Inbox

Unified conversation hub with real-time messaging

7 Features
Smart Chatbot Flows

Visual no-code flow builder with 23+ node types

10 Features
Campaign Manager

Bulk broadcasts with per-tag delivery reports

8 Features
Contact Management

Tags, groups, CSV import/export

6 Features
Groups

Custom groups with group chat in inbox

6 Features
WhatsApp Integration

Official WhatsApp Business API

6 Features
Team Management

Roles, agent profiles, activity dashboard

5 Features
Flow Hierarchy & Routing

Category-based and status-based routing

5 Features
Dashboard & Analytics

Live metrics, campaign performance, agent tracking

5 Features
Media & File Management

Centralized media library with drag-and-drop

4 Features

Smart Inbox

Unified conversation hub with real-time messaging, conversation management, and advanced search & filter capabilities
Real-time Messaging
  • Customer replies arrive instantly
  • Agent assignment to incoming conversations
  • Conversation routing based on category and availability
Conversation Management
  • Status management (Open / On Hold / Resolved / Closed)
  • Escalation to supervisors for complex issues
  • File sharing (images, documents, audio, video)
Search & Filter
  • Find conversations by category / status / keyword
  • Filter by assigned agent, date range, or priority
  • Quick-access pinned conversations for follow-ups

Smart Chatbot Flows

Visual no-code flow builder with 23+ node types, smart greetings, intelligent automation, and context-aware routing
Visual Builder
  • Drag-and-drop flow builder
  • 23+ node types (Text, Image, Video, Document, Menu, Quick Reply, Question, Decision, Date Picker, OTP, System Update, and more)
Smart Greeting
  • Personalised welcome messages with timing rules (immediate, 2 min, 1 hr, 24 hr)
  • WhatsApp-native menus
Intelligent Automation
  • Variable interpolation using customer data
  • Flow hierarchy for logical branches
  • Instant trigger on first message
Context & Routing
  • Automatic context detection (complaints, orders, feedback)
  • Fallback to human agent
  • Scheduled automation (e.g., only after 7 PM)

Campaign Manager

Bulk broadcasts with per-tag delivery reports, targeted messaging, and comprehensive campaign analytics
Broadcast
  • Quick broadcast to tag or group
  • Template variable preview before sending
  • Tag-based targeting for precise audience reach
Targeting
  • Group-based targeting from Groups page
  • Retry failed messages with one-click
  • Schedule campaigns for optimal delivery times
Reports
  • Detailed per-tag delivery statistics (sent, delivered, read, failed)
  • Auto-refresh reports in real-time
  • Campaign history with status and date

Contact Management

Contact profiles, tag-based organisation, CSV import/export, and advanced search capabilities
Contact Profiles
  • Store name, phone, email, custom notes
  • Tag-based organisation for easy segmentation
  • Custom fields for additional contact data
Import & Export
  • Import from CSV / Excel files
  • Export filtered contacts for external use
  • Bulk tag assignment on import
Search & Browse
  • Search by name, phone, email, or tag
  • Paginated lists for large contact databases
  • Quick view contact conversation history

Groups

Custom groups with group chat in inbox, member management, and group-based broadcasts
Custom Groups
  • Create groups (South Group, Head Office, etc.)
  • Group chat integrated in Inbox
  • Colour-coded group labels for quick identification
Group Management
  • Group conversation thread (all replies in single view)
  • Member management (add / remove members)
  • Group-level settings and permissions
Group Communication
  • Group-based broadcasts to all members
  • Member overview at a glance
  • Activity log per group for audit trail

WhatsApp Integration

Official WhatsApp Business API with template messages, interactive messages, and delivery tracking
Message Types
  • Template messages (pre-approved by WhatsApp)
  • Text messages (free-form conversation)
  • Media messages (images, documents, audio, video)
Interactive & Tracking
  • Interactive messages (buttons, lists, CTA)
  • Delivery tracking (sent, delivered, read)
  • Webhook integration for automatic routing
API Management
  • Verified business profile display
  • Phone number management and rotation
  • Rate limiting and quota monitoring

Team Management

Role-based access, agent profiles, activity dashboard, and real-time monitoring
Roles & Profiles
  • Role-based access (Super Admin, Admin, Supervisor, Agent)
  • Agent profiles with role assignment
  • Configurable permissions per module
Monitoring
  • Activity dashboard (online status, response times)
  • Heartbeat tracking (real-time availability)
  • Conversation assignment to specific agents
Performance
  • Agent-wise conversation resolution stats
  • Average response time tracking per agent
  • Workload balancing across the team

Flow Hierarchy & Routing

Category-based and status-based routing with custom fallbacks and multi-step journeys
Routing
  • Category-based routing (Sales, Support, Complaints)
  • Status-based routing (pending, escalated, resolved)
  • Priority-based queue management
Advanced Routing
  • Custom fallback for unmatched messages
  • Webhook alerts to external systems
  • Multi-step flows for complex customer journeys
Load Balancing
  • Round-robin assignment across available agents
  • Least-loaded agent assignment
  • Overflow to supervisor when queue is full

Dashboard & Analytics

Live metrics, campaign performance, agent tracking, and system health monitoring
Live Metrics
  • Active conversations count
  • Pending messages queue size
  • Agent workload distribution
Performance
  • Campaign performance (delivery/read rates, failure breakdowns)
  • Agent activity (who is online, response times)
  • Resolution rate trends over time
Analytics
  • Conversation analytics (volume trends, response times, resolution rates)
  • System health (verified numbers, API connectivity, errors)
  • Peak hours and busiest days reporting

Media & File Management

Centralized media library with drag-and-drop upload, preview, and cloud storage for fast delivery
Media Library
  • Store images, videos, documents, audio
  • Drag-and-drop upload with preview
  • Folder organisation for easy browsing
Reuse & Storage
  • Attach stored media to flows, messages, and campaigns
  • Cloud storage for fast delivery
  • File size and type validation before upload
Tagging & Search
  • Tag media files for quick retrieval
  • Search by file name, type, or upload date
  • Usage analytics per media asset
Simple Workflow

How It Works

Engage360 simplifies WhatsApp communication for customers, agents, and supervisors alike.

For Customers

  1. Send a message to your WhatsApp Business number
  2. Receive an instant smart greeting from the chatbot
  3. Navigate through interactive menus to find what they need
  4. Get instant responses for FAQs or common requests
  5. Complex queries are routed to a live agent automatically

For Agents

  1. Receive assigned conversations in the Smart Inbox
  2. View customer details and conversation history
  3. Respond with text, media, or pre-built templates
  4. Update conversation status (Open, On Hold, Resolved, Closed)
  5. Escalate to supervisor when needed with one click

For Supervisors

  1. Monitor real-time agent activity and response times
  2. View all escalated conversations in a single queue
  3. Reassign conversations to balance team workload
  4. Review campaign delivery reports and agent performance
  5. Configure routing rules and chatbot flows without code
Built for Everyone

Supported Industries

Engage360 adapts to any business that needs to communicate with customers at scale via WhatsApp.

E-commerce

Order confirmations, shipping updates, return support

Real Estate

Lead nurturing, property alerts, site visit scheduling

Healthcare

Appointment reminders, prescription delivery, health tips

Education

Student engagement, fee reminders, event notifications

Manufacturing

Dispatch alerts, B2B communication, supply chain updates

Customer Support

Ticket management, live chat, automated resolutions

Marketing

Campaign broadcasts, lead generation, customer retention

Why Choose Us

Key Differentiators

See how Engage360 compares to typical WhatsApp Business tools in the market.

Feature Engage360 Typical Tools
Visual Chatbot Builder 23+ node types, drag-and-drop Basic or none
Smart Inbox with Routing Category & status-based auto-routing Manual assignment only
Campaign Delivery Reports Per-tag sent / delivered / read / failed Basic sent count
Group Chat in Inbox Custom groups with unified thread Not supported
Flow Hierarchy & Context Auto context detection & fallback Linear flows only
Team Activity Dashboard Online status, heartbeat, response times No agent tracking
Media Library Centralized with drag-and-drop & tagging Upload per message
No-Code Flow Configuration Full visual builder, no developer needed Requires developer setup
Quick Setup

Getting Started

Get Engage360 up and running in six simple steps. Our team assists you at every stage.

1
Sign Up & Verify

Register your account and verify your WhatsApp Business phone number through the official WhatsApp Business API onboarding process.

2
Configure Your Team

Add team members, assign roles (Super Admin, Admin, Supervisor, Agent), and set permissions for each module.

3
Import Contacts & Create Groups

Upload your customer database via CSV, organise contacts with tags, and create custom groups for targeted communication.

4
Build Chatbot Flows

Design automated conversations using the drag-and-drop flow builder. Set up greetings, FAQs, and routing rules for different categories.

5
Launch Campaigns

Send your first broadcast campaign to targeted tags or groups. Preview template variables and track delivery in real-time.

6
Monitor & Optimise

Use the dashboard and analytics to track agent performance, campaign results, and conversation trends. Continuously refine your flows.

See It In Action

Engage360 Presentation

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