C-88, Vibhuti Khand, Gomti Nagar, Lucknow arpit@marmelos.co.in
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Sales-CRM

Customer Relationship Management - CRM

A Complete Solution for Warranty, Service, Sales and Tracking

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What We Cover

Call Center Management

Comprehensive framework for complaint disposal and call monitoring.

Service App

Android app for service engineers to resolve complaints efficiently.

Sales App

Manage primary and secondary sales with advanced tracking.

Tracking System

Real-time tracking of service calls and sales activities.

Logistics Management

Complete GR, dispatch and receiving management system.

Integrations

Seamless integration with Knowlarity, Firebase, and Tally ERP 9.

Call Center Management Framework

Multiple Ways To File A Service Complaint

  • Direct Through Online Web Portal
  • Through Mobile App
  • End User / Customer Login
  • Distributor Login
  • Retailer Login
  • Employee Login
  • Service Centre Login
Knowlarity API Integration

Direct integrated with Knowlarity API for Toll free Calls Management:

  • Monitoring of Incoming Calls
  • Monitoring Of Outgoing Calls
  • Monitoring Of Missed Calls
  • Total Call Load Incoming / Outgoing
  • Conversation management System
Call Center Dashboard
Features
  • Call Registration Through Web Portal
  • Call Registration Onsite Through Mobile App
  • Call Registration Offsite Process Through Portal and Mobile App
  • Dashboard – Onsite Calls
  • Onsite Calls Summery & TAT Analysis Report
Dashboard – Tollfree Calls Analysis

Comprehensive dashboard for analyzing all tollfree call metrics with sample conversation recording capabilities.

Dashboard

Service Mobile App

A Unique Android based Mobile Application For Service Engineers

To resolve complaints efficiently with predefined processes for call closure.

  • Call automatically transferred to Service Engineer's App after registration and assignment
  • Pre-defined process to close the call:
    • Product Updation
    • Visit Details
    • Photo Details
    • Tracing Of Fault
    • Part Used Details
    • Part Pending Details
    • Call Closure Details

  • Visit Details / Failed Visit
  • Warranty Products Updation
  • Goodwill Products Updation with Photo Details
  • Call Closure
  • Data Upload
Service App Screenshot

Sales App

Primary and Secondary Sales Management

  • Create Party / Retailers
  • Add Visit
  • Secondary Order
  • Retailers Geo Tagging
  • Party History
  • Primary Order
  • My Dashboard
  • Failed Visit
  • Suggestions / Feedback
  • Electrician Visit
Additional Features
  • Branding
  • Competitors Analysis
  • My Team Dashboard
  • Smart Map Analysis
  • Primary & Secondary Party and Order Management
  • Team Dashboard, Smart Map and Tracking
  • Sales Dashboard With Tracking

Logistics Management System

Manage GR, Pending, Dispatch and Receiving

  • GR Entry
  • SMS Notification To:
    • Distributor
    • Employee
    • Transporter
  • Receiving Pending
  • Dispatch Updation
GR Receiving and Dispatch Details

Complete tracking and management of goods receipt and dispatch with real-time updates and notifications.

Integrations

Robust System To Support Cross Platform Integrations

Knowlarity API

Integration to manage Toll free Calls with comprehensive monitoring capabilities.

Firebase Android API

Two way integration with Firebase for seamless mobile app functionality.

Tally ERP 9

Two way Integration With Tally ERP 9 (Multi user) for accounting synchronization.

i-Customer Relationship Management

Marmelos

Consulting: Software, HR.
Applications Development: Web and mobile apps tailored to enterprise needs.
Software Solutions: Including CRM, HRM, Billing, Inventory, Accounting, and Quarter Allotment Systems.

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C-88, Vibhuti Khand, Gomti Nagar, Lucknow +91-8840369103 arpit@marmelos.co.in
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