Last updated October 26, 2024

We are committed to providing exceptional services to our valued clients. We understand that sometimes unforeseen circumstances may arise, leading to the need for a refund. This policy outlines the terms and conditions under which refunds may be granted for services provided by our company.

Eligibility for Refunds

Refunds may be considered under the following conditions:

1. Service Not Delivered:If the service has not been delivered within the agreed-upon timeframe, a full refund may be issued.

2. Quality of Service: If the service provided does not meet the quality standards as described in our service agreement, a partial or full refund may be considered.

3. Cancellation by Client: If the client cancels the service before it has commenced, a partial refund may be issued, subject to any non-refundable expenses incurred.

Process for Requesting a Refund

To request a refund, please follow these steps:

1. Contact Customer Support:Reach out to our customer support team via email or phone within 30 days of the service delivery.

2. Provide Details: Include your service order number, a detailed description of the issue, and any relevant documentation.

3. Review Process: Our team will review your request and respond within 7 business days.

Refund Approval

Upon approval, refunds will be processed as follows:

1. Original Payment Method:Refunds will be credited to the original payment method used at the time of purchase.

2. Processing Time: Please allow up to 14 business days for the refund to be reflected in your account.

Non-Refundable Services

Certain services are non-refundable, including:

Custom services tailored specifically to the client’s requirements.

Services that have been fully delivered and accepted by the client.

Amendments to PolicyWe reserve the right to amend this refund policy at any time. Any changes will be posted on our website and will become effective immediately upon posting.

Contact InformationIf you have any questions or concerns about our refund policy, please contact our customer support team